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At Carl Zeiss Meditec, we are committed to service and support. Our End of Product Life program was designed with customers in mind. We deploy a three-stage approach to managing our products’ life cycle. This allows maximum time for our customers to transition to newer technology without any surprises or unexpected major investment. In addition to the information posted in this website, we also inform instrument owners of change in product support. The links below contains the products that have reached either the “Commercially Reasonable” or “End of Support” stage.
| Commercially Reasonable Support |
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”Commercially Reasonable” is defined by Carl Zeiss Meditec as evaluation and troubleshooting to determine the requirements for repair, and whether that repair is feasible given the obsolescence of certain parts. The decision to repair or not is yours. All service rendered during this process is provided at normal billable rates, even if you choose not to proceed with the repairs.
”End of Support” is defined by Carl Zeiss Meditec as the date when we can no longer provide technical expertise, parts, or a service delivery process on the specified product.
| Three-Stage End of Support Program |
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Sunset Instruments (8 kB)
Sunset Service Agreements (50 kB) | |
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